Refund Policy

At MaxGuard, we strive to provide our customers with exceptional services and products. We understand that situations may arise where you may need to request a refund. This Refund Policy outlines our guidelines regarding refunds for our services and products. By using our website and purchasing our services, you acknowledge and agree to the terms and conditions set forth in this policy.

1. No Refunds

Due to the nature of our business and the sale of non-tangible and irrevocable items, we do not issue refunds for any of our products or services. This includes, but is not limited to, our MaxGuard service. We have implemented one of the most accommodating pricing policies in the market, allowing unused clicks to be carried over to the next period without expiration. As long as you have a sufficient number of clicks, our product remains fully functional. Therefore, it is essential that you understand our no refund policy before making a purchase.

As a responsible client, it is your obligation to familiarize yourself with our refund policy prior to purchasing any service from our website. If you no longer require additional clicks or wish to discontinue your subscription, it is your responsibility to cancel any recurring payment profiles either on our website or through the payment processor’s website before the next renewal date.

2. Exceptions:

While our general policy is no refunds, we recognize that there may be certain exceptional circumstances. In such cases, we will consider refund requests based on the following criteria:

a) Account Approvals: All new accounts are subject to manual review to ensure the integrity of our testing processes. We aim to complete this review within 24 hours of purchase. If, within seven days of purchase, we are unable to approve your account or provide you with restricted access to our product, you may request a full refund.

b) Non-Delivery: If you fail to receive an email from us due to issues with your email provider or mail server, we recommend contacting our support team for assistance. Claims for non-delivery must be made in writing within seven days of placing the purchase. Failure to report non-delivery within this timeframe may result in the product being deemed downloaded and received.

c) Major Defects: While we conduct rigorous testing on all our products before distribution, unforeseen defects may occur. If you encounter any major defects, please report them to our Technical Support Team for review and clearance. We reserve the right to rectify the error or defect within 72 hours. If the reported deficiency is approved and we fail to resolve it within 72 hours of the original complaint, you will be eligible for a complete refund without compensation or reimbursement. Please note that our specialists may require temporary access to your server to diagnose and resolve the issue. Failure to grant this access in a timely manner may result in a delay in resolving the issue. Refunds will not be granted if access to your server is denied.

d) Product Not-as-Described: Concerns regarding a product not being as described must be reported to our Technical Support Department within 72 hours of the purchase date, without utilizing any clicks. You must provide conclusive evidence demonstrating that the purchased item does not match the description provided. Complaints based solely on erroneous expectations or desires will be disregarded. Please note that signing up for MaxGuard requires a recommendation from an existing user or partner. Therefore, it is essential to consult the referrer regarding MaxGuard’s functionality and expectations. Refund requests based on client expectations alone will not be fulfilled.

e) Download and Unzipping Troubles: If you encounter difficulties while downloading or unzipping our product, please report them to our Technical Support division. It is important to notify us of any issues within a specified period. Failure to report these issues correctly may be interpreted as a successful download of the goods, and no further recourse or refund will be available for “download difficulty” reasons. If you do not receive assistance for downloading or unzipping within three days, your refund request may be denied.

f) Unresolvable Technical Issues: In cases where there are unresolvable technical issues preventing our software from functioning on your server or connecting to our API, a refund may be considered. This applies solely to services or products that are completely non-functional and does not cover concerns related to performance or expectations.

3. Compatibility:

Please note that we do not accept refund, return, or exchange claims based on the incompatibility of our products with third-party software (such as plug-ins, add-ons, modules, search engines, scripts, extensions, etc.) unless explicitly listed as compatible on the product preview page. While we strive for compatibility, we cannot guarantee complete compatibility with all third-party software, and we do not provide support for third-party applications.

We reserve the right to update or modify this Refund Policy at any time without prior notice. It is your responsibility to review this policy periodically and stay informed of any changes.

If you have any questions or concerns regarding our Refund Policy or need assistance with a refund request, please contact our support team. We are here to assist you and ensure that your experience with MaxGuard meets your expectations.